ORDERING: All orders must be faxed to Cal-Royal products for confirmation before shipment.

TERMS: Net 30 days.

FREIGHT: Shipments are F.O.B. Commerce warehouse, for orders of $1500.00 or more, excluding Alaska and Hawaii ($2500.00 for Western Canada, $3500.00 for Eastern Canada, $3000.00 for Puerto Rico, and $1200.00 for Washington and Oregon) are shipped prepaid within the continental United States and Canada. Orders less than these amounts will be shipped freight prepaid and added to the invoice.

CHANGES, CANCELLATIONS OR SPECIAL ORDERS: Canceled orders subject to 10% service charge. Changes or cancellations to an order must be in writing and may result in additional charges for labor and/or materials. Changes may result in a delay in the scheduled ship date. Additions to orders will be entered as separate stand-alone orders and must qualify for all terms of sale, including discounts, on an individual basis. Changes or deletions resulting in an order size of less than our minimum will not be accepted. Orders for non-cataloged, special or nonstandard items may not be canceled. Factory orders may not be changed within 30 days of the scheduled ship date.

CREDIT APPROVAL: Acceptance of all orders is subject to approval of Cal-Royal Products, Inc. Trade references and banking information must accompany orders from new accounts.

FREIGHT OR SHORTAGE CLAIMS: Customer assumes all delivery risks of loss or damage. If cartons are lost or damaged, immediately contact delivering carrier to make claim. If assistance is needed from Cal-Royal Products, Inc. please contact our Claims Department. Shortage claims must be made within seven working days from receipt of shipment. Cal-Royal Products, Inc. is not responsible or liable for any loss or shortage on merchandise to third party shipping.

RETURN OF MERCHANDISE: Claims for shortages and/or incorrectly filled orders must be filed with Cal-Royal Products, Inc. within 10 days of receipt of material. Price adjustments must also be made in writing to Cal-Royal within 30 days from receipt of invoice. No returned goods will be accepted without written approval from Cal-Royal. Credit will be based on upon the written authorization by Cal-Royal. Such returns must be prominently marked with the return goods authorization number and shipped prepaid. Returns, if approved, will subject to a minimum restocking charge of 20% for unopened cases of stock product and must be received in mint condition. Non stock materials are not returnable. Under no circumstances is Cal-Royal liable for incidental or consequential damages. Charge-backs will not be allowed. No cash refund given, only exchange or replacement only.

MERCHANDISE WARRANTY: Goods are warranted against defects in manufacture for one year. The company makes no other warranty, and all implied warranties including any warranty of merchantability or fitness for a particular purpose are limited to the duration of the expressed warranty period as set forth above.
The company’s maximum liability hereunder is limited to the purchase price of the products in no event shall the company be liable for any consequential, indirect, incidental or special damages of any nature arising from the sale or use of this product, whether in contract, tort, strict liability or otherwise.

Products will not be accepted for repair or replacement under this warranty unless we have given prior authorization for their return. Upon receipt of products returned for repair or replacement we will determine whether products qualify for repair or replacement under this warranty; if they do not, we will notify our customer of estimated costs of repair or replacement involved and will obtain authorization prior to proceeding. We have no liability to pay any costs of repair performed by anyone other than us, unless in each instance we have given prior written approval of such repair in which case we will pay what we consider to be the reasonable cost thereof.

All materials and finishes meet ANSI/BHMA standards at time of shipment. We do not warrant finishes exposed to hostile environments, such defect has been caused by corrosion or ordinary wear and tear.

Cal-Royal Lifetime Limited Warranty
The Cal-Royal Products listed below are warranted against defects in mechanical workmanship and 3 year finish warranty for the life of the opening into which they are installed. This warranty is valid only if the products are installed according to the manufacturers explicit directions, are the correct application for the opening in question (i.e.: a grade 2 lock is not acceptable in a school or university application) and those products that require adjustment at installation are adjusted correctly. It is assumed that if either the door or frame components in the opening has been violated and therefore the Warranty of those Cal-Royal products in that opening would be null and void. It is also assumed by this Warranty that those products that require periodic adjustment or maintenance are receiving that attention through the life of the opening.
 

This warranty DOES NOT COVER:
1. Abuse or vandalism
2. Products used in an incorrect application
3. Scratches or normal wear in a products finish (Does not cover US10B/613)
4. Products that have been improperly installed or adjusted
5. Any Product installed in a hostile environment causing premature corrosion, wear and tear
6. The cost incurred in removing and installing a replacement product. Upon return of defective product to CAL-Royal Products, Cal-Royal may repair or replace the product or refund the purchase price. Cal-Royal is not liable for incidental or consequential damages.

The products that are covered by the above Lifetime Limited Warranty are:
1.  All commercial Grade Hinges.
2. All Grade 1 Locks – Mortise and Cylindrical Locksets.
3. Pioneer, Commander, Explorer and Barrington Grade 2 locksets.
4. All Grade 1 & 2 Deadbolts.
5. All Grade 1 Door Closers.
6. All Grade 1 Exit Devices.

STANDARD PACKAGING: We reserve the right to change order quantities to nearest standard package quantities. Broken boxes are subject to an additional 20% service charge.

AUTHORITY OF TERMS AND CONDITIONS: The terms mentioned herein are the only ones Cal-Royal Products, Inc. will honor, and any exceptions must be approved and confirmed by an officer of Cal-Royal Products, Inc. Terms and Conditions of buyer’s purchase orders will not be honored unless an agreement is reached in writing beforehand. Cal-Royal Products Inc. has the right to refuse credit to anyone, or has the right to reuse to fulfill any orders. No representations, arrangements or agreements not appearing on the order shall be binding to Cal-Royal Products, Inc.

PRICES: Are subject to change without notice. All errors and omissions subject to correction.

MINIMUM ORDER: $50.00 net. Orders under $50.00 are subject to an $8.00 service charge.

NO EXCEPTIONS.