Ordering:  All orders must be faxed to Cal-Royal products for confirmation before shipment.

Terms:  Net 30 Days

Freight:  Shipments are F.O.B. Commerce warehouse, $1000.00 orders or more ($2000.00 for Canada, $3000.00 for Alaska, Hawaii and Puerto Rico) are shipped prepaid within the continental United States and Canada. Orders less than these amounts will be shipped freight prepaid and added to the invoice.

Changes, Cancellations, or Special Orders:  Canceled orders subject to 10% service charge. Changes or cancellations to an order must be in writing and may result in additional charges for labor and/or materials. Changes may result in a delay in the scheduled ship date. Additions to orders will be entered as separate stand-alone orders and must qualify for all terms of sale, including discounts, on an individual basis. Changes or deletions resulting in an order size of less than our minimum will not be accepted. Orders for noncataloged, special or nonstandard items may not be canceled. Factory orders may not be changed within 30 days of the scheduled ship date.

Credit Approval:  Acceptance of all orders is subject to approval of Cal-Royal Products, Inc. Trade references and banking information must accompany orders from new accounts.

Freight or Shortage Claims:  Customer assumes all delivery risks of loss or damage. If cartons are lost or damaged, immediately contact delivering carrier to make claim. If assistance is needed from Cal-Royal Products, Inc. please contact our Claims Department. Shortage claims must be made within seven working days from receipt of shipment. Cal-Royal Products, Inc. is not responsible or liable for any loss or shortage on merchandise to third party shipping.

Return of Merchandise:  Claims for shortages and/or incorrectly filled orders must be filed with
Cal-Royal Products, Inc. within 10 days of receipt of material. Price adjustments must also be made in writing to Cal-Royal within 30 days from receipt of invoice. No returned goods will be accepted without written approval from Cal-Royal. Credit will be based on upon the written authorization by Cal-Royal. Such returns must be prominently marked with the return goods authorization number and shipped prepaid. Returns, if approved, will subject to a minimum restocking charge of 20% for unopened cases of stock product and must be received in mint condition. Non stock materials are not returnable. Under no circumstances is Cal-Royal liable for incidental or consequential damages. Charge-backs will not be allowed. No cash refund given, only exchange or replacement only.

Merchandise Warranty:  Goods are warranted against defects in manufacture for one year with
the exception of door closers. The company makes no other warranty, and all implied warranties including any warranty of merchantability or fitness for a particular purpose are limited to the duration of the expressed warranty period as set forth above.

The company’s maximum liability hereunder is limited to the purchase price of the products in no event shall the company be liable for any consequential, indirect, incidental or special damages of any nature arising from the sale or use of this product, whether in contract, tort, strict liability or otherwise. Products will not be accepted for repair or replacement under this warranty unless we have given prior authorization for their return. Upon receipt of products returned for repair or replacement we will determine whether products qualify for repair or replacement under this warranty; if they do not, we will notify our customer of estimated costs of repair or replacement involved and will obtain authorization prior to proceeding. We have no liability to pay any costs of repair performed by anyone other than us, unless in each instance we have given prior written approval of such repair in which case we will pay what we consider to be the reasonable cost thereof.

All materials and finishes meet ANSI/BHMA standards at time of shipment. We do not warrant finishes exposed to hostile environments, such defect has been caused by corrosion or ordinary wear and tear.

Exception:  Cal-Royal does not warrant ANSI A156.2 Grade 2 key-in-lever products ( “SL” series ) installed on educational facilities, and/or extensive high traffic doors.

Excel:  Excel finish (605) lifetime warranty (Ashley Series). Cal-Royal extends a full lifetime warranty to the original user (“User”) of Cal-Royal Excel finish (“Product”) against tarnishing as long as the User occupies the residential premises upon which the Product was originally installed.

This warranty does not cover:

1. Scratches or abrasions.
2. Abused or misused Products.
3. Products used in commercial applications.

Customer is responsible for determining the suitability of our products for customer’s use or resale, or for incorporating them into objects, or for applications which customer designs, assembles, constructs or manufactures.

Standard Packaging:  We reserve the right to change order quantities to nearest standard package quantities. Broken boxes are subject to an additional 20% service charge.

Authority of Terms and Conditions:  The terms mentioned herein are the only ones Cal-Royal Products, Inc. will honor, and any exceptions must be approved and confirmed by an officer of Cal-Royal Products, Inc. Terms and Conditions of buyer’s purchase orders will not be honored unless an agreement is reached in writing beforehand. Cal-Royal Products Inc. has the right to refuse credit to anyone, or has the right to reuse to fulfill any orders. No representations, arrangements or agreements not appearing on the order shall be binding to Cal-Royal Products, Inc.

Prices:  Are subject to change without notice. All errors and omissions subject to correction.

Minimum Orders: $50.00 net. Orders under $50.00 are subject to an $8.00 service charge.

No Exceptions